Returns & Exchanges

At NOVEL, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and tagged items. If your fit isn't perfect, our seamless return process ensures you can find your style without the stress.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print and Pack

Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all tags remain attached.

3

Ship Your Package

Drop off your return at any authorized carrier location or schedule a pickup for maximum convenience.

4

Receive Your Refund

Once our team inspects your return, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing